Privacy Policy

We collect information in the following ways:

• When you submit a form (quote request, contact, audit booking)
  We collect your name, phone number, email address, and any project-related details you provide. This helps us respond to your request, send proposals, and schedule consultations.

• When you communicate with us directly (phone, email, meetings)
  We may keep a record of your communication to provide better service and follow-up.

• When you visit our website
  We use tools like Google Analytics to collect anonymous data such as page views, time on site, device type, and location (city-level). This helps us improve the site experience for future visitors.

We do not collect payment details, SIN numbers, or other sensitive information through our website.

We use your information for the following purposes:

• To respond to inquiries and provide quotes or estimates

• To coordinate and deliver services you’ve requested

• To guide you through rebate or incentive applications

• To send follow-ups, invoices, or project updates

Your data is stored in secure systems and is only accessible to authorized staff at LumaEnergy. We do not sell, rent, or share your personal information with third parties, except:

• When it’s necessary to complete your service (for example, submitting a rebate form to a utility provider)

• When required by law or regulation

We take reasonable steps to protect your information, including password-protected systems, secure email practices, and limited staff access.

You have the right to:

• Ask what personal information we have stored about you

• Request corrections or updates to your information

• Ask us to delete your information from our records

To make any of these requests, email us at info@lumaenergy.ca and we’ll respond within a reasonable timeframe.

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We may occasionally update this Privacy Policy to reflect changes in our business, the law, or technology. Any updates will be posted on this page with a new “Last updated” date.